To effectively represent your client, you must establish a professional relationship of trust. Your client must have confidence in your and then indirectly in the Clinic. All involvement with a taxpayer beginning with the initial contact and continuing throughout the engagement must recognize that the Clinic is operated as a professional service firm. The professional relationship you establish must demonstrate that you are devoted to serving the client. Inherent in all of the procedures associated with Client Intake, the Initial Telephone Call, the Recommendation, and the In-depth Interview is the Clinic’s culture of service.